I am a representative at a debt management company, and my client’s account was transferred to a third party. What are my next steps?

OppLoans can only disclose information regarding the account if we have a signed Power of Attorney form on file. 

If you do not wish to send a Power of Attorney form to OppLoans and are looking to confirm information related to the account, the customer can provide you with the account number, which begins with “LAI-” and can be found by clicking “Your Contract” on the OppLoans customer portal. They can also provide you with their “Customer #,” which begins with “OFL-” and can be found on the top right corner of their contract.

All payments must be made through the third party moving forward.